PRIVACY POLICY

This Privacy Policy was written to help you better understand how we collect, use, and store your information. As technology and privacy laws are constantly changing, we may occasionally update this policy. The date of the last revision is found at the top of the policy. By continuing to use BigMasterWeb after these changes are posted, you agree to the revised policy.

By registering for any of the products or services offered by BigMasterWeb (hereinafter, the “Services”), you are agreeing to the terms of this Privacy Policy and, as applicable, the BigMasterWeb Terms of Service. This policy is a legally binding agreement between you (and your customer, employer, or other entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and BigMasterWeb and its affiliates. If we add new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete, and up-to-date with the information you provide to us. If you request access to your Personal Information, we will inform you of the existence, use, and disclosure of your Personal Information as permitted by law and provide you with access to that information.

Information Collected by BigMasterWeb

We collect certain personal information from visitors and users of BigMasterWeb.

The most common types of information we collect are things like: usernames, email addresses, other contact details, payment information such as payment agent details, transaction details, support queries, and web analytics data.

When Do We Collect This Information?

We collect this information when you visit our website or interact with us via email, web form, instant message, phone, or by posting content on our website (including forums and blogs). We also collect any additional information you may provide to us.

By providing personal information through BigMasterWeb, you are consenting to our collection and use of that information in accordance with this policy and the Terms of Service. You are likely to provide personal information when you complete membership registration, purchase a subscription, sign up for a newsletter or mailing list, submit feedback, participate in a contest, complete a survey, or send us a communication.

Cookies and Tracking Information

What is a cookie?

A cookie is a small amount of data that may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie from us. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website.

Why and when does BigMasterWeb use cookies?

We use cookies to recognize your device and provide you with a personalized experience. We do this to remember your settings, such as your username for the members’ area, and to keep you logged into your account. The cookies we use are «session cookies,» which are used to tailor the look and feel of the site to your personalized preferences.

While you visit our site, we track:

• Products you’ve viewed: We use this to, for example, show you products you’ve recently viewed.
• Location, IP address, and browser type: We use this for purposes like calculating taxes.
• We also use cookies to keep track of cart contents while you browse our site.

Payment Processing and Data Sharing (CRITICAL CLAUSE)

When you purchase from our site, we will ask you to provide information, including your name, email address, and billing information.

We accept payments through multiple providers. To process payments and ensure compliance, we utilize a Merchant of Record (MoR) service, Paddle.com, as well as other payment gateways such as PayPal.

When processing payments, certain information is transferred to the respective payment gateway—including purchase totals and billing information—as required to process or support the payment.

WE DO NOT store your credit or debit card information or have access to this information, as the transaction is conducted entirely between you and the payment gateway provider, and the transaction is concluded on the provider’s site.

Please consult the Privacy Policy of Paddle and PayPal for more details on how they handle your data.

Third-Party Analytics and Marketing

Google Analytics

Our website uses Google Analytics, a service that transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above.

Facebook Pixel

We use «visitor action pixels» from Facebook Inc. on our website. This allows user behavior to be tracked after they have been redirected to our website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook advertisements for statistical and market research purposes. The collected data is anonymous to us, meaning we do not see the personal data of individual users. However, this data is stored and processed by Facebook. You can find more details in Facebook’s Data Use Policy. The legal basis for the use of this service is Article 6, paragraph 1, sentence 1, letter f of the GDPR.

Data Retention

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for six (6) years for tax and accounting purposes. This includes your name and email address.

If an account remains inactive for one hundred and eighty (180) days, it is deleted from our system unless you contact us to request otherwise. You may also close your account at any time.

We also retain ninety (90) day backups of our systems, after which they are securely deleted, and we retain logs (server and download logs) for one hundred and eighty (180) days, after which they are securely deleted.

Access to Your Personal Information and Rights

You retain all rights to your Personal Information and may access it at any time. Furthermore, BigMasterWeb takes reasonable steps to allow you to correct or amend personal information that is shown to be inaccurate or incomplete.

• Right of Access: If you have an account on this site, you can request to receive an exported file of the personal data we hold about you.
• Right to be Forgotten: You also have the right to be forgotten. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We will comply with your request within thirty (30) days.

Data Security and Confidentiality

We follow industry standards on information security management to safeguard sensitive information. All personal information is fully encrypted and stored in external secure locations with «zero-knowledge.» We do NOT store your credit or debit card information.

In the event of a data breach, we will inform you as a customer and the relevant authorities as soon as we become aware of it, but in any case, within 72 hours.

What We DO NOT Do with Your Personal Information

We will NOT share, disclose, sell, rent, or provide Personal Information to other companies for the marketing of their own products or services.

Contact Us

If you have any questions about your Personal Information or this policy, please contact us: [email protected]